A frustrated Bunnings customer has reignited debate over whether pets should be allowed in stores.
The customer took to social media to criticise the hardware store’s pet policy after they claimed to have come across dog droppings in an aisle.
Sharing a photo of the incident, the shopper claimed they own and love dogs but the situation was “getting out of hand”.
“I had to stand there to warn people then dash off to find a staff member only to return to the scene of the crime to see a woman and her trolley roll right over it,” they claimed.
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“A friend I saw not long after, told me later that not 10 mins after our encounter, she witnessed a woman clicking her fingers in the air to get staff attention to come and clean up after her dog.”
The shopper claimed only a week prior they had witnessed a dog fight at the service desk.
“Why are we allowing non service dogs into a hardware shop? It’s a shop, not a dog park,” they said.
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Bunnings confirmed dogs are allowed in store if they’re friendly, on a lead and under control at all times and that staff can refuse entry if they display aggressive behaviour.
“We’ve been welcoming pets into our stores for many years and love the feedback from customers about how much they enjoy having their four-legged companions with them while they shop with us,” Bunning chief customer officer Rachael McVitty told 9news.com.au.
“The feedback we receive shows that the vast majority of pet owners are respectful of other customers and our team when they’re in our stores.
“We work hard to make sure our stores are safe, welcoming environments for everyone and we’re disappointed to hear one of our customers had a negative experience.
“We encourage any customer to reach out to one of our team members if they see or experience something we should be aware of so we can resolve it on the spot.”
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