A triple zero livestream option will become available to members of the public in NSW today, enabling them to send video back to emergency call operators in real time.
The technology will also enable callers to provide exact GPS locations, digital media uploads and text in situations that may be too dangerous to talk on the phone.
Powered by the GoodSAM platform, ‘BluLink’ is consent-based and will allow callers to interact directly with triple zero dispatchers as emergencies unfold.
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A 12-month trial of the program rolled out across selected metropolitan and regional areas in February 2023 and assisted with the investigation of the Bondi Junction stabbing attacks earlier this year.
The technology was also successful in locating more than 100 missing persons and at least 60 lost bushwalkers.
Minister for Police and Counter Terrorism Yasmin Catley said BluLink enabled members of the public to become the “eyes and ears” of police.
“Police rely on members of the community to accurately describe an incident, so they know what they’re dealing with and how they need to respond; ‘BluLink’ gives them unrivalled access to a scene before they’ve even arrived,” Catley said.
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“On average, police receive more than 1500 emergency calls for assistance every day; this technology will help triage and respond to incidents more effectively than ever before.”
Commander of Technology and Communication Services Command Assistant Commissioner Stacey Maloney said the technology would save time and resources across commands.
“You never know when you might be in an emergency, or need to call triple zero (000), and ‘BluLink’ could help if something were to happen,” Maloney said.
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